Loyalty Navigator
More loyalty, more profits, less effort.
Data-driven aftersales campaigns (re-)activate regular customers, fill the workshop and make success immediately visible.
Features and modules
Smart data quality management.
Marketing automation for active customer engagement at the right moments:
- Reminder Service – for checks & maintenance services
- Quality Service – in the event of an internal recall by the manufacturer
- Incident Service – right after an error message in the connected car
- Damage Service – immediately after an accident of the connected car
Reporting & benchmarking of all KPIs.
Your added value
Reference
Toyota Deutschland GmbH
Toyota Germany has been using Loyalty Navigator since 2021, following the successful completion of a pilot phase. Around 500 Toyota partners regularly use the solution (internal name: TASK) to target their customers. Customer data is automatically fed into the system from more than 15 DMSs. In addition, error and accident reports from connected Toyota vehicles are analysed in order to provide customers with even more targeted offers at the right time. Toyota partners are delighted with more than 15% growth in regular customers and significant increases in service business revenue.
Results from the partnership with Toyota Deutschland:
What our clients say
Throughout my career, I’ve had the opportunity to collaborate with many IT partners, but rarely have I experienced a partnership as reliable, solution-oriented, and pleasant as the one with IT-Tecture. Your team is characterized by a constructive and professional approach that not only makes our joint projects successful but also significantly enriches our daily work. Working together is simply a pleasure, and I truly appreciate the dedication of you and your team.
